Customer service and satisfaction are very important to us. We always send out orders well packaged and as quickly as possible. If the item you have ordered is in stock we will send it out to you within 3 working days, orders are often sent next day.

We keep only a small stock of the giclees, as they are more delicate than the lithograph prints, and so to ensure they are in perfect condition they are produced to order. The paper giclees are printed on a very soft paper, which may become damaged if sent rolled in a tube we therefore protect them by sending them flat between 2 sheets of hardboard. The canvases are hand-varnished which takes a little time. If there is going to be a delay of more than 2 weeks in sending out your order, you will be notified via email.

You are welcome to contact us to check stock availability before ordering if you need a print/ giclee for a specific date eg for a birthday/ anniversary present etc.

We always obtain proof of posting when sending out orders, and ensure appropriate insurance is taken to cover the value of your parcel.